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Author Archives: edpoll

Make civility a foundation of your professionalism

A Google search of “road rage” uncovered almost 90 million entries; boat rage, 24 million; air rage, 4 million; and grocery store rage — yes, you read that right, grocery store rage — 3 million. In other words, people nowadays ...

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Are law firms really all that different?

Lawyers are special – principles of economics do not apply to us. Mantras like this come and go decade by decade. Small is beautiful, big is better. Big is bad, unless you’re too big to fail. Which do you prefer? ...

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An antidote to ‘seat of the pants’ management

Documenting policies and procedures can be a practical tool to help any law firm, even a small or virtual one, assess its operation against objective standards. Law firms are businesses and every business should have a rationale for its actions. ...

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Technology at forefront of law firm life cycle

What is still overlooked by attorneys as their firms progress through this cycle of life — even as the digital revolution continues to affect every area of our lives — is that technology is no longer just an add-on or afterthought to legal expertise.

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Commentary: Leveraging the value of paralegals

It is well demonstrated that paralegals improve a firm’s bottom line. These paralegals may be employed within the firm itself, or they may provide outsourced services in a virtual relationship. Either way, paralegals epitomize the highly effective concept of leverage as a way that law firms enhance their profitability by doing billable work as members of client service teams. In this way, their lower rates, when blended with other team members, boost partner profitability.

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